Is Ynalulu Fake or Real?
Why is Ynalulu Likely Fake?
Ynalulu is an e-commerce website by a company which claims to be based out of France and sells jewellery such as necklaces, bracelets, rings and more.
The website does not immediately ring any alarm bells as it seems to function properly, is well-designed and doesn’t seem to have any obvious mistakes in spelling and grammar, which signals that some amount of effort has been put into creating the website.
They seem to check all the right boxes, have a secure https domain, a policy for returns and exchanges, an order tracking system and they accept payments through secure methods.
The social media links on the website redirect to pages which reference ‘arshirly’, which is also the domain name given in the customer support email ID. However, the website arshirly.com itself is defunct. The social media handles are not active and the last post has been made some time in 2018. One thing which is suspicious is that the location on Twitter mentioned as China and not France. The cover image is also not of the business itself, rather it promotes some random giveaways, which are usually fake.
Upon performing a google search for ‘arshirley scam’, several complaints come up regarding non-delivery of products. There are dozens of negative reviews on multiple sites such as ReportScam, SafeShop and Scamadviser ranging from March 2019 to as recent as May 2020.
A domain name lookup of Ynalulu reveals that it was registered in March 2020 in Fujian, China. This is in line with the location mentioned on Twitter, but contradicts the website, which mentions France as the location.
By now, the website has started to seem suspicious since it appears that they are trying to hide the fact that Ynalulu has a Chinese connection and their associated venture Arshirly is inundated with customer complaints.
The google search for ‘ynalulu scam’ brings up a variety of sites which have user reviews of the business. The first result is TrustPilot, where users have left overwhelmingly negative reviews of the website.
Browsing through the reviews, the common theme is that the customers have placed their orders over 30 days ago, but have not received an update from customer care and are unable to track the shipment. There are a small number of reviewers who claim that they received their products after a long wait. The earliest review is from May 1, 2020 and echoes the same complaints as the others.
While these problems may be attributed to the CoViD-19 situation, we cannot discount the fact that the same kind of complaints have been reported for Ashirly as far back as March 2019, which was almost a year before the pandemic was official.
My hunch is that Ynalulu is an attempt by the owners of Ashirly to shut shop and relocate after being bombarded with negative reviews and customer complaints. Therefore, I strongly suspect that Ynalulu may be a fake website. Even if they do actually deliver the products, a large number of customers seem to be disappointed with the overall experience. It would be wise to look for a more trustworthy website to shop with.
Remember: If something seems too good to be true, it probably is.
If you have been the victim of an ecommerce scam, you can take the following steps:
- Lodge a complaint at the National Cyber Crime Reporting Portal
- File a complaint with the payment portal and ask whether the payment can be reversed.
- File a complaint with the Indian Consumer Complaints Forum
- Leave a negative review on review portals such as Scamadviser, TrustPilot, OnlineThreatAlerts and SiteJabber
- Report the website to Google using the Suspicious Site Reporter extension for Chrome
- Give a low rating to the website on Web of Trust. You can also install their extension for the same.
Disclaimer: This review is intended for information only and should not be relied on when making financial or business decisions. If you are a website owner and would like to provide clarifications regarding your business and/or website, please get in touch using the Contact Form.